Flash

Junior CX Analyst – People with Disabilities

Flash

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Handle customer inquiries via designated channels (voice, email, or chat), following team priorities and guidelines.
  • Support the delivery of an excellent customer experience, treating everyone courteously and promoting the company's values.
  • Collect customer feedback, identify main pain points, and forward them to the continuous improvement team.
  • Accurately record required information in the company's CRM (HubSpot).
  • Perform lookups in customer support tools.
  • Thoroughly understand customer requests and coordinate with other areas of the company as needed to resolve issues.
  • Propose improvements to the team's processes.

Requirements

  • Handle customer inquiries via designated channels (voice, email, or chat), following team priorities and guidelines.
  • Support the delivery of an excellent customer experience, treating everyone courteously and promoting the company's values.
  • Collect customer feedback, identify main pain points, and forward them to the continuous improvement team.
  • Accurately record required information in the company's CRM (HubSpot).
  • Perform lookups in customer support tools.
  • Thoroughly understand customer requests and coordinate with other areas of the company as needed to resolve issues.
  • Propose improvements to the team's processes.
Benefits
  • Flash Card (the much-loved pink card) with flexible benefits: meal and grocery allowances, mobility, health, education, culture, and wellness.
  • Health insurance.
  • Life insurance.
  • Extended maternity and paternity leave + childcare assistance.
  • Birthday day off 🎂
  • Hybrid and flexible work model + home office allowance + in-office experiences.
  • Exclusive partner discounts through the Flash app.
  • TotalPass.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvingcourtesyteamworkprocess improvementfeedback collectioncustomer inquiry handlingcoordinationattention to detail