Flash Pack

Customer Support

• Providing real-time support for customers during their trips.
• Coordinating with local partners to resolve on-the-ground issues.
• Conducting consistent check-ins with customers involved in any incident.
• Implementing mid-trip check-ins across all trips to proactively identify and resolve issues.
• Analyzing customer feedback and behavioural data to uncover trends, insights, and opportunities for improvement.
• Conducting systematic post-trip reviews to identify patterns and prevent recurring issues.
• Collaborating with Key Account Managers (KAMs) and DMCs to implement feedback-based improvements.

Customer Experience Specialist