Manager, Succès Client Dédié

Flare

Customer Success Manager leading senior CSMs and strategic account execution for Flare, a cybersecurity SaaS company. Driving renewals, expansion, executive engagement, and measurable enterprise customer outcomes.

Posted 8/6/2026full-timeRemote • 🇨🇦 CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Success teams, strategic account management, and driving measurable outcomes through effective coaching and operational execution. Proficient in utilizing Customer Success tools and methodologies to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Success ManagementStrategic Account PlanningExecutive EngagementB2B SaaS ExperienceHealth Signal Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal ManagementQBRs/EBRsForecastingThreat Exposure Management

Soft Skills

Excellent CommunicationInterpersonal SkillsInfluencing Senior StakeholdersHighly OrganizedAdaptability

Tools & Technologies

HubSpotChurnZeroPendo

Industry Keywords

CybersecurityB2BCustomer Success ToolingSignal-Driven Account Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead Flare’s Dedicated Customer Success team serving enterprise and strategic accounts
Coach and develop senior Customer Success Managers in strategic account management, business-level problem solving, renewal risk navigation, and expansion qualification
Translate the Dedicated engagement model and annual Customer Success strategy into team plans, account coverage, and operating cadence
Ensure success-plan coverage, EBR quality and cadence, and executive alignment across strategic accounts
Coordinate with Sales on executive sponsorship, EBR participation, and renewal coordination
Partner with Customer Success Operations on health-signal accuracy and account-level insights
Drive team execution against GRR, Expansion, and NPS targets
Conduct coaching, performance reviews, promotion-readiness assessments, and individual development planning
Coordinate expansion identification, qualification, and execution within the Dedicated portfolio

Requirements

What you’ll need

10–12 years of experience in Customer Success, Account Management, or a customer-facing B2B SaaS role
Experience ideally in cybersecurity or an adjacent technical domain
Deep understanding of enterprise customer success delivery, including strategic account planning, executive engagement, QBRs/EBRs, and renewal management
Working fluency in Customer Success tooling and signal-driven account management, including health scores, adoption data, and forecasting
HubSpot, ChurnZero, and Pendo experience preferred
Foundational and growing knowledge of threat exposure management
Ability to lead strategic account planning and deliver measurable customer outcomes
Skills in influencing senior stakeholders and navigating complex organizations
Excellent communication, presentation, and interpersonal skills
Track record of building trust at executive levels
Highly organized and adaptable, with the ability to balance multiple priorities in a fast-paced environment
Bilingual English and French is a strong asset

Benefits

Comp & perks

Competitive salary
Bonus structure / uncapped sales commissions
Stock options
Health coverage/insurance
Flexible, work from anywhere
Unlimited vacation
Fun company events, including “Flamping”, curling, and rock climbing
Personal and professional growth opportunities
People-first company valuing work-life balance
High-growth, innovative startup with immediate impact and empowerment
Inspiring and award-winning team