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Flare

Client Success Manager

Flare

Client Success Manager at Flare transforming client-attorney collaboration in legal tech. Handling case progression and improving client experience through strategic support and efficient processes.

Posted 7/17/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong ownership in case management, effectively communicating with clients and attorneys while creatively resolving obstacles. Proficient in tracking client success metrics and integrating new tools to enhance workflow efficiency.

Highest-signal resume keywords
Client-Facing ExperienceExcellent Communication SkillsCreative Problem-SolverTime ManagementBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Ownership MindsetRelationship BuilderPrioritization Skills
Tools & Technologies
Client Success Metrics TrackingWorkflow Integration Tools
Industry Keywords
Case ManagementCustomer SuccessClient Services

About the role

Key responsibilities & impact
  • Own case progression from intake to resolution
  • Conduct regular case reviews with attorneys
  • Communicate consistently with clients and attorneys
  • Identify legal workflow needs
  • Resolve bottlenecks or obstacles creatively
  • Support attorneys as a strategic partner
  • Collaborate with internal teams
  • Track and report on client success metrics

Requirements

What you’ll need
  • 1-2+ years of experience in a client-facing role (customer success, case management, client services, or similar)
  • Strong ownership mindset
  • Excellent communication skills
  • Creative problem-solver
  • Relationship builder
  • Excellent time management and prioritization skills
  • Tech-forward with integrating new tools
  • Metric-driven and competitive
  • Bilingual (English/Spanish) - Nice-to-Haves

Benefits

Comp & perks
  • Health insurance
  • Professional development
  • Flexible work arrangements