Working Student – Customer Service, Support & Sales
flaixible GmbH
part-time
Posted on:
Location Type: Hybrid
Location: Köln • Germany
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Salary
💰 €15 - €15 per hour
Job Level
About the role
- Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
- Advice & support: Answer questions, solve problems and delight customers – transparently, always service-oriented and with an eye for sales opportunities
- Value-added sales: Whether through contract optimization or closing new contracts. You provide sustainable, pressure-free advice with the goal of creating long-term customer satisfaction
- Multichannel communication: Whether via chat, e-mail or phone – you convince with professionalism, friendliness and clear communication
Requirements
- Student: You are a currently enrolled student and can support us for at least 12 hours per week
- Strong communication skills, empathy & helpfulness: You recognize what customers need and find tailored solutions
- Reliability & self-organization: You keep an overview and work reliably even in stressful situations
- Language skills: Very good German skills, both written and spoken, are essential for this position
- Experience? Not required! Motivation counts!
Benefits
- Attractive compensation: On average €14.50–€15.00 (including performance-based bonus) plus unlimited sales commission
- Secure position in a growing company with a permanent contract
- Pleasant working environment with team spirit, a relaxed atmosphere and a positive vibe
- Comprehensive onboarding: Structured, paid training to make sure you start well prepared
- Room for initiative through responsibility, flat hierarchies and short decision-making paths
- Hybrid work after the probationary period for more flexibility
- Attractive perks such as a subsidy for the Deutschlandticket (public transport pass), employee discounts, snacks & drinks and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyhelpfulnessreliabilityself-organizationproblem-solvingcustomer service orientationsales skillsprofessionalismstress management