Customer Service, Customer Advisor – Support & Sales
flaixible GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Düren • Germany
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Salary
💰 €2,410 per month
About the role
- Customer support and communication: First point of contact for existing Deutsche Telekom and Vodafone customers
- Advice & support: Answer questions, resolve issues and delight customers — transparently, service-oriented and with an eye for sales opportunities
- Value-driven sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice with the goal of long-term customer satisfaction
- Multichannel communication: Whether via chat, email or phone — you demonstrate professionalism, friendliness and clear communication
Requirements
- Strong communication skills, empathy & helpfulness: You identify what customers need and find tailored solutions
- Reliability & self-organization: You stay composed and work dependably even in stressful situations
- Language skills: Excellent German, both written and spoken, is essential for this role
- Experience? Not required — motivation counts!
Benefits
- Secure position in a growing company with a permanent contract
- Pleasant working environment with team spirit, a relaxed atmosphere and good vibes
- Comprehensive onboarding: Structured, paid training so you start well prepared
- Attractive compensation: €2,410 base salary (full-time) plus performance-based bonus and uncapped sales commission — your efforts pay off
- Hybrid working after the probation period for greater flexibility
- Attractive perks such as a Deutschlandticket subsidy, employee discounts, snacks & drinks and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyhelpfulnessreliabilityself-organizationprofessionalismfriendlinessclear communication