Flai

Founding Customer Success Manager

Flai

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead implementations from kickoff to go-live across single rooftops and groups.
  • Ensure dealerships actually use Flai daily and see measurable impact.
  • Build strong relationships with decision makers and day-to-day champions.
  • Create accountability around actions, metrics, and next steps.
  • Triage issues fast, coordinate with product/engineering, communicate clearly.
  • Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs.

Requirements

  • Experience owning a book of business and driving adoption/retention in a fast-moving environment.
  • Direct experience working with dealerships or selling into them.
  • Clear, confident, and organized with dealers.
  • Strong CRM hygiene, notes, tasks, and consistent account plans.
  • You don’t wait for instructions.
  • You can build the plane while flying it.
Benefits
  • Flai is an AI communications platform for auto dealerships.
  • You will onboard and scale dealership and dealer group accounts.
  • Drive adoption and outcomes,
  • Help define the playbooks, metrics, and processes that become the Flai standard.
  • Build strong relationships with decision makers and day-to-day champions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
relationship buildingaccountabilitycommunicationorganizationproblem-solvingadaptabilityinitiative