Senior Client Advocate

Flagstar Bank

Client Advocate responsible for answering banking customer inquiries and creating detailed documentation. Remote role from Michigan for Flagstar Bank.

Posted 5/21/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound telephone calls from consumer & business banking customers
Create detailed documentation on inquiries
Maintain familiarity with systems and applications
Provide information about basic products and services

Requirements

What you’ll need

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
Minimum 1+ year experience in banking industry
2+ years customer service experience
Excellent verbal and written communication skills
Good telephone technique
Understanding of MS Office Suite
Ability to work varying shifts including evenings and weekends

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
disability insurance
comprehensive leave program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent verbal communicationexcellent written communicationgood telephone technique

Certifications

High School DiplomaGEDHiSETTASC