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Senior Client Advocate
Flagstar Bank. Answer inbound telephone calls from consumer & business banking customers .
About the role
Key responsibilities & impact- Answer inbound telephone calls from consumer & business banking customers
- Create detailed documentation on inquiries
- Maintain familiarity with systems and applications
- Provide information about basic products and services
Requirements
What you’ll need- High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
- Minimum 1+ year experience in banking industry
- 2+ years customer service experience
- Excellent verbal and written communication skills
- Good telephone technique
- Understanding of MS Office Suite
- Ability to work varying shifts including evenings and weekends
Benefits
Comp & perks- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- comprehensive leave program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent verbal communicationexcellent written communicationgood telephone technique
Certifications
High School DiplomaGEDHiSETTASC