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Flagstar Bank

Senior Client Advocate

Flagstar Bank

. Answer inbound telephone calls from consumer & business banking customers .

Posted 5/21/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact
  • Answer inbound telephone calls from consumer & business banking customers
  • Create detailed documentation on inquiries
  • Maintain familiarity with systems and applications
  • Provide information about basic products and services

Requirements

What you’ll need
  • High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
  • Minimum 1+ year experience in banking industry
  • 2+ years customer service experience
  • Excellent verbal and written communication skills
  • Good telephone technique
  • Understanding of MS Office Suite
  • Ability to work varying shifts including evenings and weekends

Benefits

Comp & perks
  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • disability insurance
  • comprehensive leave program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
excellent verbal communicationexcellent written communicationgood telephone technique
Certifications
High School DiplomaGEDHiSETTASC