Rent Advisor

Flagship_Group

Rent Advisor helping tenants manage their rent accounts and avoid falling into debt. Proactively assisting customers with tailored solutions in a supportive team environment.

Posted 7/29/2026full-timeMelton • 🇬🇧 United KingdomMid-LevelSenior💰 £29,497 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, case management, and financial assistance, with a strong focus on communication and problem-solving skills. Capable of creating tailored action plans and guiding tenants through complex situations while maintaining accurate records.

Highest-signal resume keywords

Customer-Focused Role ExperienceStrong Communication SkillsDebt Recovery ExperienceOrganisational SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Income and Expenditure AssessmentsCase ManagementWelfare Benefits GuidanceData AnalysisRecord Keeping

Soft Skills

Calm Under PressureDe-Escalation SkillsCollaborationSensitivity in Conversations

Industry Keywords

Financial SupportHousingTenant SupportDebt ManagementExternal Support Agencies

About the role

Key responsibilities & impact

Proactively contacting tenants who have missed payments or may be at risk of rent debt
Supporting customers to complete income and expenditure assessments to understand their situation
Creating realistic, tailored action plans to help tenants get back on track
Managing cases through to resolution, maintaining ongoing dialogue and support
Providing guidance on welfare benefits and assisting with applications
Signposting customers to external support and advice agencies where appropriate
Keeping accurate records of all interactions and actions taken
Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

Requirements

What you’ll need

Experience in a customer-focused role (telephone or face-to-face)
Strong communication skills with the ability to handle sensitive or challenging conversations
Good numeracy and literacy skills
Ability to stay calm and de-escalate difficult situations
Strong organisational skills with the ability to prioritise workload
Using data and insight
Proactive and solution-focused approach
Desirable experience in debt recovery, financial support, or housing

Benefits

Comp & perks

25 days holiday + bank holidays (increasing to 28 days after 5 years service)
Chance to build strong communication and influencing skills
Exposure to the housing sector and regulated environment
Opportunities to review processes and influence improvements
Role where your work genuinely changes lives and supports communities