Support Engineer – Service Desk
FKS IT GmbH & Co. KG
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Receive, handle and resolve technical issues of varying complexity
- Assist our customers in the optimal use of relevant applications and tools
- Maintain and update the knowledge base and process support requests in the ticketing system
- Monitor IT infrastructure and provide targeted support via our system monitoring
- Actively contribute to and optimize our support processes and standards
- Work closely with our specialist departments to improve service quality
Requirements
- Completed IT training, equivalent qualification, or several years of professional experience in the tasks described above
- Solid knowledge of Windows 10/11 and common Microsoft applications
- Strong service orientation and excellent communication skills in customer support
- Structured working style and strong analytical thinking skills
- Very good German and good English language skills required for the IT industry
Benefits
- Team events and company celebrations
- 30 days of vacation
- Deutschlandticket (public transport pass for Germany)
- Career development and training
- Employer contribution to pension plan
- Flexible working hours
- Sports and health programs
- On-site cafeteria for shared breaks
- Mobile/remote working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10Windows 11Microsoft applicationstechnical issue resolutionIT infrastructure monitoringsupport process optimizationknowledge base maintenanceticketing system managementanalytical thinking
Soft skills
service orientationcommunication skillsstructured working style
Certifications
IT trainingequivalent qualification