Senior IT Operations Analyst

Fixify

. Act as a senior escalation point for complex, high-risk, or ambiguous customer issues.

Posted 3/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as a senior escalation point for complex, high-risk, or ambiguous customer issues.
Provide expert technical guidance to IT Operations Analysts, validating solutions and risk assessments.
Participate in an on-call rotation for after-hours escalations and critical incidents.
Partner closely with Engineering to support the design, rollout, and refinement of product features based on operational and customer feedback.
Act as a subject matter expert for real-world customer environments, ensuring product changes are fit for purpose in live operations.
Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.
Contribute to structured projects focused on quality improvement, operational scalability, and customer experience.
Partner with Engineering and Product to define how AI should support or automate portions of ticket handling.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Identify recurring technical, operational, or product issues and raise them through appropriate channels.
Provide clear, actionable feedback to Product and Engineering on trends, bugs, and improvement opportunities.
Stay current on relevant IT, security, automation, and AI technologies and share insights with the wider team.

Requirements

What you’ll need

Minimum 5+ years of experience in an IT support or IT operations role.
Demonstrated experience acting as a senior escalation point or technical subject matter expert.
Experience contributing to automation, tooling, or platform improvements within IT or security contexts.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Fixify Website LinkedIn All Job Openings 11 - 50 employees Founded 2023 🤖 Artificial Intelligence ☁️ SaaS 🏢 Enterprise Artificial Intelligence
SaaS
Enterprise Fixify is an AI-assisted help desk platform that combines cutting-edge technology with personalized human support to enhance IT service management. It streamlines ticket categorization, provides real-time performance metrics, and offers insightful dashboards, enabling teams to optimize their efficiency and focus on strategic tasks. With features like sentiment analysis and workflow customization, Fixify ensures a responsive and tailored approach to IT help desk solutions. Senior IT Operations Analyst Job not on LinkedIn 🔥 26 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Act as a senior escalation point for complex, high-risk, or ambiguous customer issues.
Provide expert technical guidance to IT Operations Analysts, validating solutions and risk assessments.
Participate in an on-call rotation for after-hours escalations and critical incidents.
Partner closely with Engineering to support the design, rollout, and refinement of product features based on operational and customer feedback.
Act as a subject matter expert for real-world customer environments, ensuring product changes are fit for purpose in live operations.
Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.
Contribute to structured projects focused on quality improvement, operational scalability, and customer experience.
Partner with Engineering and Product to define how AI should support or automate portions of ticket handling.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Identify recurring technical, operational, or product issues and raise them through appropriate channels.
Provide clear, actionable feedback to Product and Engineering on trends, bugs, and improvement opportunities.
Stay current on relevant IT, security, automation, and AI technologies and share insights with the wider team. 🎯 Requirements
Minimum 5+ years of experience in an IT support or IT operations role.
Demonstrated experience acting as a senior escalation point or technical subject matter expert.
Experience contributing to automation, tooling, or platform improvements within IT or security contexts. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Field Operations Manager – Steel Division 🔥 31 minutes ago Gray 1001 - 5000 🤝 B2B 🛍️ eCommerce 📱 Media Website LinkedIn All Job Openings Field Operations Manager overseeing Steel field operations nationwide for NexGen. Leading General Superintendents and ensuring project execution aligns with customer needs. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Operations Delivery Manager – Retiree Health Solutions 🔥 55 minutes ago Alight Solutions 10,000+ employees 🏢 Enterprise 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Delivery Manager overseeing enterprise delivery operations in Retiree Health Solutions. Responsible for ensuring high-quality service delivery to plan sponsors and Medicare participants. 🇺🇸 United States – Remote 💵 $85k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Multi-Cloud Lead Architect – FinOps, Cloud Platforms 🔥 1 hour ago General Dynamics Information Technology 10,000+ employees 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Multi-Cloud Lead Architect leading a team in delivering scalable cloud solutions for FinOps. Driving cloud transformation and cost optimization initiatives across AWS, OCI, GCP, and Azure. 🇺🇸 United States – Remote 💵 $170k - $230k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Analyst, Rebate Operations 🔥 1 hour ago Navitus Health Solutions 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🤝 B2B Website LinkedIn All Job Openings Analyst managing operational aspects of rebate programs for Navitus Health Solutions. Responsible for data analysis, client support, and audit coordination in the rebate process. 🇺🇸 United States – Remote 💵 $58.5k - $70.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Service Operations Performance Manager 🔥 1 hour ago SMA America 201 - 500 ⚡ Energy Website LinkedIn All Job Openings Service Operations Performance Manager optimizing core applications like SAP and Salesforce for SMA America. Enhancing efficiency of service operations through automation and data-driven decision making. 🇺🇸 United States – Remote 💵 $104k - $134k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

automationtechnical guidancerisk assessmentcustomer experience improvementAI integrationincident managementquality improvementoperational scalabilitytooling improvementsIT support

Soft Skills

collaborationcommunicationproblem-solvingleadershipcustomer focusfeedback provisionadaptabilitycritical thinkingmentoringescalation management