Senior Community Manager

Fivetran

Senior Community Manager growing dbt Slack communities for Fivetran, a data infrastructure company. Driving engagement, moderation, analytics, and cross-functional community programs.

Posted 8/10/2026full-timeRemote • Colorado • 🇺🇸 United StatesSenior💰 $130,068 - $162,586 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital community management, focusing on engagement strategies, moderation workflows, and data-informed decision making. Proficient in managing online community dynamics and fostering cross-functional collaboration.

Highest-signal resume keywords

Digital Community ManagementModeration Workflow DevelopmentEngagement Metrics AnalysisCross-Functional CollaborationCrisis Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementCode of Conduct EnforcementData-Informed Decision MakingCommunity ToolingEngagement KPI Definition

Soft Skills

Excellent Written CommunicationEmpathy and De-EscalationCultural FluencyHigh Emotional IntelligencePrioritization in Fast-Paced Environments

Tools & Technologies

Slack WorkflowsCommon RoomDigital Engagement ToolsAnalytics PlatformsKnowledge Base Systems

Industry Keywords

Online Community DynamicsGlobal Community ManagementMember SupportCommunity HealthIncident Response

About the role

Key responsibilities & impact

Own day-to-day operations of the dbt Slack community for members worldwide
Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement
Coach and support moderators and community champions; recruit and onboard new moderators
Create content systems including announcements, highlights, prompts, and community storytelling
Surface community insights and member feedback to Product, Marketing, and Support, and close the loop on outcomes
Monitor and report on engagement and health metrics including growth, activation, retention, response times, and sentiment
Run experiments to improve community engagement and health metrics
Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal
Plan and manage incident response with Legal, People, and Security as needed
Support cross-channel digital engagement across community forums, social, and events

Requirements

What you’ll need

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
Experience owning day-to-day operations for a large online community such as Slack, Discord, or forums
Experience with moderation, member support, and community health
Strong understanding of online community dynamics
Experience building and improving moderation and support workflows, including Code of Conduct enforcement
Excellent written communication and facilitation skills
Ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
Experience using community tooling and analytics such as Slack workflows, Common Room, or similar tools
Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes
Strong cross-functional collaboration skills
Cultural fluency and sensitivity to regional and timezone communication differences
High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics
Ability to prioritize across multiple workstreams in a fast-paced environment
Bonus: Experience scaling high-engagement Slack or Discord communities with measurable impact
Bonus: Crisis or incident leadership in online spaces
Bonus: Community-as-a-product operating experience
Bonus: Designing scalable workflows, automation, analytics, and knowledge systems

Benefits

Comp & perks

100% employer-paid medical insurance*
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays, including a year end Global Week of Rest
Volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours
Free food
Fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and covered dependents
Benefits may vary by country and worker type