Senior Community Manager

Fivetran

Senior Community Manager growing dbt’s Slack community for data practitioners at Fivetran. Managing moderation, engagement programs, analytics, tooling, and incident response.

Posted 8/10/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $130,068 - $162,586 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital community management, focusing on engagement strategies, moderation workflows, and cross-functional collaboration. Proficient in utilizing community tools and analytics to drive community health and member support.

Highest-signal resume keywords

Digital Community ManagementModeration Workflow DevelopmentCommunity Tooling and AnalyticsCross-Functional CollaborationData-Informed Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementEngagement Strategy DevelopmentCode of Conduct EnforcementKPI Definition and MeasurementOnline Community Dynamics

Soft Skills

Excellent Written CommunicationEmpathy and De-EscalationCultural FluencyHigh Emotional IntelligencePrioritization in Fast-Paced Environments

Tools & Technologies

Slack WorkflowsCommon RoomCommunity Analytics ToolsKnowledge Base ManagementWeb Portal Management

Industry Keywords

Community EngagementMember SupportIncident ResponseDigital EngagementGlobal Community Management

About the role

Key responsibilities & impact

Own day-to-day operations of the dbt Slack community
Partner with community leaders and internal stakeholders on channel strategy, community guidelines, and engagement programming
Develop and maintain moderation and support workflows, including Code of Conduct enforcement
Coach, support, recruit, and onboard moderators and community champions
Create announcements, highlights, prompts, and community storytelling content
Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community
Monitor and report on engagement and health metrics, and run improvement experiments
Manage the community tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal
Plan and manage incident response with Legal, People, and Security as needed
Support digital engagement across community forums, social, and events

Requirements

What you’ll need

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum
Experience with moderation, member support, and community health
Strong understanding of online community dynamics
Experience building and improving moderation and support workflows, including Code of Conduct enforcement
Excellent written communication and facilitation skills
Ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
Experience using community tooling and analytics, such as Slack workflows, Common Room, and/or similar tools
Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes
Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience
Cultural fluency and sensitivity to communication differences across regions and timezones
High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics
Ability to prioritize across multiple workstreams in a fast-paced environment

Benefits

Comp & perks

100% employer-paid medical insurance
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays, including a year end Global Week of Rest
Volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours
Free food
Fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and covered dependents