Community Manager

Fivetran

Community Manager growing dbt’s Slack community for data practitioners at Fivetran, a data movement and infrastructure company. Driving engagement, moderation, analytics, and cross-functional community programs worldwide.

Posted 8/10/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $130,068 - $162,586 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital community management, focusing on engagement strategies, moderation workflows, and cross-functional collaboration. Proficient in utilizing community tools and analytics to drive member engagement and support community health.

Highest-signal resume keywords

Digital Community ManagementModeration WorkflowsCommunity Engagement StrategiesData-Informed Decision MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementModerationMember SupportEngagement MetricsKPI DefinitionCommunity ToolingSlack WorkflowsCommon RoomIncident Response PlanningContent Creation

Soft Skills

Excellent Written CommunicationFacilitation SkillsCultural FluencyEmotional IntelligenceConflict Navigation

Tools & Technologies

SlackCommon RoomDigital Engagement ToolsAnalytics PlatformsKnowledge Base Systems

Industry Keywords

Community DynamicsCode of Conduct EnforcementOnline EngagementGlobal Community ManagementTrust and Belonging

About the role

Key responsibilities & impact

Own day-to-day operations of the dbt Slack community
Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
Develop and maintain moderation and support workflows, including Code of Conduct enforcement
Coach, support, recruit, and onboard moderators and community champions
Create announcements, highlights, prompts, and community storytelling content
Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community
Monitor and report engagement and health metrics, and run improvement experiments
Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal
Plan and manage incident response with Legal, People, and Security as needed
Support digital engagement across community forums, social, and events

Requirements

What you’ll need

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum
Experience with moderation, member support, and community health
Understanding of online community dynamics and cultivating trust, belonging, and shared purpose at scale
Experience building and improving moderation and support workflows, including Code of Conduct enforcement
Excellent written communication and facilitation skills
Experience with community tooling and analytics, such as Slack workflows, Common Room, or similar tools
Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes
Cross-functional collaboration with Product, Marketing, Support, and Developer Experience
Cultural fluency and sensitivity to communication differences across regions and timezones
High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics
Ability to prioritize across multiple workstreams in a fast-paced environment

Benefits

Comp & perks

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents
Reasonable accommodations throughout the interview process