Community Manager

Fivetran

Community Manager growing dbt Slack communities for Fivetran’s data infrastructure platform. Driving moderation, engagement programming, analytics, and cross-functional community insights.

Posted 8/10/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $130,068 - $162,586 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital community management, focusing on engagement strategies, moderation workflows, and data-informed decision making. Proficient in fostering a welcoming environment and collaborating cross-functionally to enhance community health and member experience.

Highest-signal resume keywords

Digital Community ManagementModeration WorkflowsEngagement MetricsCross-Functional CollaborationCrisis Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementCode of Conduct EnforcementData-Informed Decision MakingCommunity ToolingAnalytics

Soft Skills

Excellent Written CommunicationEmotional IntelligenceConflict NavigationEmpathyFacilitation Skills

Tools & Technologies

Slack WorkflowsCommon RoomDigital Engagement ToolsKnowledge BaseWeb Portal

Industry Keywords

Online Community DynamicsGlobal Community ManagementMember SupportEngagement ProgrammingCultural Fluency

About the role

Key responsibilities & impact

Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement
Coach and support moderators and community champions; recruit and onboard new moderators
Create content systems including announcements, highlights, prompts, and community storytelling
Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community
Monitor and report on engagement and health metrics, and run experiments to improve them
Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal
Plan and manage incident response with Legal, People, and Security as needed
Support digital engagement across community forums, social, and events

Requirements

What you’ll need

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum
Experience with moderation, member support, and community health
Strong understanding of online community dynamics and cultivating trust, belonging, and shared purpose at scale
Experience building and improving moderation and support workflows, including Code of Conduct enforcement
Excellent written communication and facilitation skills; ability to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
Experience using community tooling and analytics such as Slack workflows, Common Room, and/or similar tools
Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes
Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience
Cultural fluency and sensitivity to communication differences across regions and timezones
High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics
Ability to prioritize work across multiple streams in a fast-paced environment
Bonus: experience scaling high-engagement Slack/Discord communities with measurable impact
Bonus: crisis/incident leadership in online spaces
Bonus: community-as-a-product operations
Bonus: scalable workflow automation, analytics, and knowledge systems

Benefits

Comp & perks

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
Benefits marked with an asterisk may vary by country and worker type