Community Manager

Fivetran

Community Manager growing dbt’s Slack community for data practitioners. Managing moderation, engagement programming, analytics, and cross-functional feedback loops.

Posted 8/10/2026full-timeRemote • Colorado, New York, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $130,068 - $162,586 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital community management, including moderation, support workflows, and engagement strategies. Proficient in utilizing community tools and analytics to drive member engagement and health metrics.

Highest-signal resume keywords

Digital Community ManagementModeration WorkflowsCommunity Engagement StrategiesData-Informed Decision MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementOnline EngagementModerationCommunity HealthEngagement KPIsSlack WorkflowsCommon RoomResponse PlaybooksCode of Conduct EnforcementIncident Response Planning

Soft Skills

Excellent Written CommunicationFacilitation SkillsCultural FluencyEmotional IntelligenceConflict Navigation

Tools & Technologies

SlackCommon RoomDigital Engagement ToolsAnalytics PlatformsKnowledge Base

Industry Keywords

Community DynamicsGlobal Community ManagementOnline CommunityEngagement ProgrammingCommunity Insights

About the role

Key responsibilities & impact

Own day-to-day operations of the dbt Slack community
Partner with community leaders and internal stakeholders on channel strategy, community guidelines, and engagement programming
Develop and maintain moderation and support workflows, including Code of Conduct enforcement
Coach, support, recruit, and onboard moderators and community champions
Create announcements, highlights, prompts, and community storytelling content
Surface community insights and feedback to Product, Marketing, and Support, and close the loop with the community
Monitor and report engagement and health metrics, and run improvement experiments
Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge base, integrations, and web portal
Plan and manage incident response with Legal, People, and Security as needed
Support digital engagement across community forums, social channels, and events

Requirements

What you’ll need

5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum
Experience with moderation, member support, and community health
Strong understanding of online community dynamics
Experience building moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement
Excellent written communication and facilitation skills
Experience with community tooling and analytics, such as Slack workflows, Common Room, and/or similar tools
Data-informed decision making, including defining engagement and health KPIs, measuring impact, and reporting outcomes
Strong cross-functional collaboration skills
Cultural fluency and sensitivity across regions and timezones
High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics
Ability to prioritize across multiple workstreams in a fast-paced environment

Benefits

Comp & perks

100% employer-paid medical insurance
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays, including a year end Global Week of Rest
Volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours
Free food
Fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness exercises for covered employees and dependents