Facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite
Define requirements and facilitate an architecture and integration that fulfills those requirements
Optimize the implementation through performance tuning and offer best-practice advice
Troubleshoot issues and support use cases for well-governed data pipelines
Enable customers to take responsibility for the installation once tested and ready for deployment
Interact with a wide range of internal stakeholders including Account Executives, Customer Success Managers, Sales Engineers, etc.
Lead the installation and setup of Fivetran products for customers
Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase
Offer database and environment tuning to enhance overall efficiency

Requirements

8+ years of extensive experience in customer-facing teams
A solid understanding of the data integration and replication space
Experience working with a wide range of databases, data warehouses / lakehouses, and operating systems
Strong proficiency in SQL and command-line scripting
Advanced understanding of networking approaches, including SSH tunneling, VPNs, and PrivateLink / private connectivity (AWS, Azure, GCP)
A profound ability to analyze and resolve customer challenges
Exceptional verbal and written communication skills
Proactive, resourceful attitude with the ability to manage multiple projects and deadlines
Demonstrated ability to prioritize and organize work
Familiarity with scripting and automation languages such as Python
Experience with Kubernetes and containerized environments (e.g., Docker, Podman)

Benefits

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLcommand-line scriptingdata integrationdata replicationnetworking approachesSSH tunnelingVPNsPrivateLinkPythonKubernetes

Soft Skills

customer-facing experienceanalytical skillsproblem-solvingverbal communicationwritten communicationproactive attituderesourcefulnessproject managementorganizational skillsprioritization