Customer Success Manager

• Collect and analyse the UK market information
• Grasp the development trend of the company's services in the local market
• Mobilize personal network resources and industry experience to establish a customer sales system for the company in the UK market
• Visit the UK target customer groups and establish good communication with customers
• Actively explore customers pain points and provide professional landing solutions
• Guide customers to reach in-depth cooperation and promote customer value-added services and contract renewal
• Create product training materials for UK customers and arrange product usage training courses
• Analyze customer's use of the product and regularly conduct training and return visits to increase customer stickiness
• Timely solve UK customers problems and collect customer feedback and suggestions
• Assist internal team in improving and upgrading the company's products and services

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