Workforce Engagement Management Platform Engineer

Five9

WEM platform engineer coordinating migrations, integrations, testing, and releases for Five9’s cloud contact center software. Supporting enterprise customer success through technical operations and vendor collaboration.

Posted 8/25/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in WEM platform migrations, database mapping, and API integrations, with a strong focus on software testing and quality assurance. Capable of coordinating technical readiness and facilitating deployments while maintaining data quality and operational standards.

Highest-signal resume keywords

WEM Platform MigrationsVerint Cloud Services (VCS)API IntegrationsUAT ExecutionDatabase Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MappingSoftware TestingTest Case DevelopmentUAT ProtocolsHistorical Data ImportsDefect RemediationAutomated Data ExtractsValidation and TestingConfiguration of Custom AdaptersTechnical Runbooks

Soft Skills

CoordinationTroubleshootingKnowledge SharingCommunication

Tools & Technologies

TwilioWorkdayTelephony APIsRelease Engineering ToolsStaging Environments

Certifications & Qualifications

Verint Badging

Industry Keywords

Contact CenterCCaaSUCaaSData QualityVendor Coordination

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive technical readiness, historical data mapping, and coordination for WEM migrations from legacy systems
Coordinate WEM release readiness and facilitate software deployments with internal release engineering teams and vendors
Configure advanced platform features in lab environments and perform validation and testing before UAT/GA promotions
Configure custom adapters, including Twilio, Workday, and telephony APIs
Execute historical data imports in staging environments
Build and manage database mappings
Establish automated daily extracts and audit reports to maintain data quality
Design, write, and execute UAT and QA protocols
Identify, log, and remediate software defects before production releases
Represent the technical WEM operations team in vendor syncs, pilot programs, and stakeholder reviews
Conduct internal knowledge-sharing sessions
Author, publish, and maintain technical runbooks and standard operating procedures

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience)
3–5 years of hands-on experience as a Systems Analyst, Technical Support Engineer, or Test Analyst in a Contact Center environment (CCaaS/UCaaS)
Proven track record supporting or coordinating WEM platform migrations
Deep technical knowledge of Verint Cloud Services (VCS) and Desktop Messaging
Verint “Badging” preferred
Strong understanding of database structures, API integrations (e.g., Twilio, Workday), and data mapping protocols
Background in structured software testing, test case development, and UAT execution
Ability to troubleshoot complex technical incidents, coordinate with vendor support, and contribute to root-cause analyses

Benefits

Comp & perks

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
Internet and meal allowance while on work from home setup
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Access to training and certifications
Cross-platform expertise development