Technical Account Manager

Five9

Technical Account Manager at Five9 guiding customers to optimize their Contact Center operations and ensuring best practices are effectively implemented. Requires experience in contact center operations or related technology.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $71,900 - $172,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Enterprise Clients and optimizing Five9 call center software solutions, with a strong focus on project management, client relationship management, and technical support. Proficient in articulating service value and enhancing customer satisfaction through effective communication and consultative practices.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementTechnical ExpertiseVoIP ApplicationsSalesforce CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center OperationsImplementation ServicesTechnical SupportPBXACDCTIIVR

Soft Skills

Verbal CommunicationWritten CommunicationTime Management

Tools & Technologies

Five9 Call Center SoftwareSalesforce CRM

Industry Keywords

Contact Center IndustryCustomer SatisfactionClient Engagement

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services.
Effectively communicate project plans, progress and status both internally and to Customer organization.
Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives.
Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site.
Partner with Customers to optimize the Five9 call center software solution.
Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with the specific sales and/or services opportunity requirements.

Requirements

What you’ll need

4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering.
Strong skills in project management, client relationship management, and technical expertise.
Contact Center industry experience.
Strong practical understanding of VoIP applications and its principles.
Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology.
Well-versed in Salesforce CRM.
Outstanding customer facing verbal and written communication skills.
Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously.
Willingness to travel occasionally to customer sites.
B.A./B.S. or equivalent experience.

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability.
Basic Life Insurance.
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off.
Company paid holidays.
Paid volunteer hours.
12 weeks paid parental leave.