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Five9

Staff Software Engineer – DevOps

Five9

Software Engineer building modern SaaS solutions at Five9, a provider of cloud contact center software. Focus on automation, collaboration, and mentoring in a diverse, inclusive environment.

Posted 7/15/2026full-timePorto • 🇵🇹 PortugalLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Cloud Native application delivery, automation, and DevOps practices, with a strong focus on building scalable and secure platforms. Proficient in troubleshooting and supporting production environments while mentoring teams and driving industry standards.

Highest-signal resume keywords
Cloud Native Application DeliveryKubernetesInfrastructure as Code (IaC)CI/CD ToolsPublic Cloud Infrastructure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
DevOpsAutomationLinux SystemsPythonTerraformGolangJavaHelmIstioSite Reliability Engineering
Soft Skills
MentoringEmotional IntelligenceCollaborationProblem-SolvingTask Prioritization
Tools & Technologies
GitLabTeamCityGCPAWSAzureGKEEKSIAMVirtualizationCloud Services
Industry Keywords
Cloud Platform InfrastructureSaaSAgile EnvironmentProduction OperationsProgressive Delivery

Tech Stack

Tools & technologies
AWSAzureCloudGoGoogle Cloud PlatformJavaKubernetesLinuxPythonTerraform

About the role

Key responsibilities & impact
  • Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.
  • Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.
  • Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.
  • Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.
  • Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.
  • Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.
  • Design, and build secure, highly scalable, enterprise grade platform services.
  • Document and communicate clearly of architecture and implementation solutions.
  • Work closely with product managers, architects, testers, and development teams.
  • Troubleshoot and support current Cloud platform in production.
  • Can mentor and displays emotional intelligence.
  • Expertise to Debug & Support Production issues.

Requirements

What you’ll need
  • 9+ years of professional DevOps / production operations experience.
  • 5+ years of Cloud Native application delivery experience.
  • Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
  • Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
  • Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).
  • Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.
  • Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.
  • Advanced knowledge of Linux based systems and runtimes.
  • Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.
  • Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
  • DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.
  • Experience working with at least 1 or more Cloud Provider automation tools.
  • You understand what it takes to run mission critical software in production.
  • Ability to prioritize tasks, work both independently and collaboratively in an agile environment.

Benefits

Comp & perks
  • Five9 Shares
  • Bonus Scheme
  • 10% Flex Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays