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Five9

Senior Platform Engineer

Five9

Senior Platform Engineer at Five9 responsible for high-quality consulting and implementations. Leading deployment, configuration, and optimization of cloud contact center solutions for enterprise customers.

Posted 7/14/2026full-timeManila • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Contact Center Software implementations, particularly with Five9 and its integrations, while effectively managing customer relationships and technical escalations. Proficient in advanced integration projects and capable of translating complex technical requirements into business language.

Highest-signal resume keywords
Contact Center Software ImplementationAdvanced Integration ProjectsFive9 Technical ExpertiseCustomer ManagementMentoring and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
API IntegrationIVR ConfigurationData AnalysisSSO ImplementationReporting BuildDigital Channel ImplementationSIP Requirements TranslationComplex IVR TreesWFA ImplementationProgramming Language Knowledge
Soft Skills
Customer Trust BuildingEffective CommunicationProblem SolvingTeam CollaborationMentoring
Tools & Technologies
SalesforceNetSuiteZendeskServiceNowDynamics 365GenesysInContact/NICEFive9VelocityHubSpot
Industry Keywords
Contact CenterSoftware as a ServiceProfessional ServicesTechnical ConsultingCustomer Experience

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
  • Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
  • Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
  • Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to: Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.), Digital Channel (Chat/Email/SMS), Complex IVR configuration, APIs and Data dips (queries).
  • Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following: Integrations that require more than just screen pops, Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
  • Handle escalated implementations requiring technical expertise and/or customer management needs. Provide an extra pair of eyes or takeover escalations that require technical expertise.
  • Mentor IMs and other PCEs.
  • Handle add-on projects alone that don’t need a PM.
  • If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Requirements

What you’ll need
  • Preferably with minimum of 12 years of professional experience working in a Contact Center as Service or Software as a Service related industry.
  • 7 years of experience working as a Contact Center Software Professional Services Consultant
  • Able to explain and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity.
  • Experience implementing Genesys, InContact/NICE or Contact Center Software Projects
  • Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365 etc.)
  • All intermediate-level expertise will be used as a pre-requisite on top of any of the following criteria indicated below:
  • Able to articulate and implement SSO requirements and solutions to the customer by him/herself.
  • SMS API through WFA
  • WFA implementation
  • Able to articulate and implement uncharted API systems with Five9 (e.g., HubSpot, home-grown CRMs, etc.)
  • Nested IVR trees with the use of external variables
  • (optional) Able to implement Securepay or IVA
  • (optional) HookAPIs
  • ESS (Event Subscription Services)
  • Able to translate SIP requirements to business language to both internal and external.
  • Digital Channel Implementations
  • DVA connection
  • Reporting build and consultation. Able to articulate the business requirements from and to the customer.
  • Data analysis from the previous system and use it for decision-making in Five9.
  • PS Custom Asset implementation
  • PS Live Chat/Social
  • Contributor or Core lead for release readiness
  • Knowledge of any programming language is a plus.
  • Preferably graduate of IT or related technical course.

Benefits

Comp & perks
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)