Project Manager – PMO
Five9
PMP
Project Manager – Data & Analytics
Five9
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMPSQLTableauVoIP
About the role
- Gather requirements and translate into reporting specifications
- Coordinate with engineers to implement and validate reports, dashboards, and data flows
- Manage project timelines, communications, and documentation
- Support internal initiatives to streamline delivery
- Validate transmission of data feeds to clients
- Escalate blockers to senior leadership
- Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders
- Articulate the value of Five9's Professional Services through presentations and open discussions with customers
- Develop and maintain positive and productive relationships with clients
- Understand the 'Big-Picture' and think strategically to solve complex problems
Requirements
- Bachelor's in Business, IT, Analytics, or related field OR equivalent experience
- 3-5 years of relevant project experience
- Certifications preferred (e.g., PMP, Agile, Five9 Reporting, CSM, CBIP, Tableau, Power BI, SQL, Five9 Admin/Reporting)
- Completion of analytics or project management bootcamps may be considered
- Demonstrated experience in lieu of degree accepted
- Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
reporting specificationsdata flowsproject managementanalyticsSQLTableauPower BI
Soft skills
communicationrelationship managementstrategic thinkingproblem solvingdocumentation
Certifications
PMPAgileFive9 ReportingCSMCBIPFive9 Admin/Reporting