Director, Corporate Communications

Five9

Director of Corporate Communications managing external communications and media relations for Five9. Leading the company’s corporate narrative and crisis communications responsibilities.

Posted 6/29/2026full-time🇺🇸 United StatesLead💰 $119,300 - $371,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the Five9 corporate narrative - the through-line that connects what we tell the market, our customers, and the public, so the company speaks with one voice across every audience.
Set the annual communications strategy and calendar - aligning announcements, executive moments, and milestones with the company's GTM and brand priorities.
Keep Five9's messaging consistent across audiences - so corporate news, product news, and the company's AI story is framed the same way wherever they appear.
Lead the media and public relations motion - press strategy, media relationships, announcements, press materials, and the agency relationship where one is in place.
Drive executive and thought-leadership communications - developing the voice, messaging, and platform for Five9 executives across earned media, speaking, and owned channels.
Build and protect Five9's share of voice in the CX and AI conversation – proactively, not just reactively, and measured against clear coverage and reputation goals.
Manage inbound press and media inquiries - serving as a trusted, fast, on-message point of contact for the company.
Own Five9's corporate social media presence - the strategy, voice, and calendar across the company's owned channels, so the brand shows up consistently and on-message wherever the conversation happens.
Turn corporate news and earned media into social moments - amplifying announcements, executive visibility, and the company's AI story to extend reach and shape reputation.
Run social listening and real-time response monitoring the conversation, surfacing risks and opportunities early, and owning the social dimension of any issue or crisis in partnership with the crisis motion.
Measure social against reach and reputation goals — tying activity to share of voice, engagement quality, and corporate reputation outcomes rather than vanity follower counts.
Own corporate communications to customers - the communication of company news, leadership changes, and material corporate developments, distinct from customer marketing and lifecycle programs.
Build the playbooks and the practice for customer-facing corporate communications as this scope formalizes over time.
Partner with the Customer and Marketing organizations - drawing a clean line between corporate communications to customers and the campaigns, nurture, and lifecycle work that Customer Marketing owns.
Own crisis and issues communications across all three audiences - customers, and the public - keeping every message accurate and consistent when something breaks.
Lead outage and incident communications to customers - message and the cadence while partnering with Support and Customer Success on the facts, the timeline, and the technical detail.
Build the crisis communications framework - the protocols, holding statements, escalation paths, and approvals that let Five9 respond quickly and credibly under pressure.
Partner with Legal, Support, People, and the executive team during sensitive situations bringing calm, accuracy, and a single clear voice to high-stakes moments.
Build and lead the communications function - starting with the social media team member already in seat and scaling the team and scope as the business grows.
Establish the operating rhythms and standards - editorial review, message governance, and the working cadence with Marketing, Customer, People, and Legal partners.
Develop the next layer of communications talent hiring well, mentoring generously, and building a function people want to join and stay in.

Requirements

What you’ll need

10+ years of professional experience in corporate communications, public relations, or a closely related field, with time spent leading the function in B2B SaaS or enterprise technology.
Demonstrated breadth across external media relations, corporate social media, and crisis communications not depth in just one. Experience across all three is highly recommended.
Proven experience as the corporate voice of a company - narrative, the press motion, and executive communications - ideally at a public or pre-IPO company.
Hands-on crisis and issues management experience, including incident or outage communications to customers, is highly recommended given the nature of a cloud software business.
Strong writer and editor across formats press materials, executive messaging, social content, and customer-facing corporate notices with the judgment to match tone to audience.
Experience building or directing a corporate social media function, and managing communications professionals, is highly recommended.
Comfort partnering with senior leaders, Legal, and cross-functional stakeholders in fast-moving, high-stakes situations.
Hands-on proficiency with modern AI tools and a clear point of view on their application to communications work - including practical experience using AI to accelerate drafting, message testing, monitoring, and the productivity of a communications team.
Bachelor's degree required in communications, journalism, marketing, or a related discipline; advanced degree a plus.

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability and Basic Life Insurance.
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

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Hard Skills & Tools

Crisis ManagementPress Material DevelopmentExecutive MessagingSocial Content CreationCorporate Narrative Development

Soft Skills

Strong WritingJudgment in Tone MatchingMentoringCollaboration with Senior Leaders