Senior Engineering Manager

Five9

Senior Engineering Manager at Five9, driving AI product engineering and managing a high-performing tech team. Collaborating on software architecture and ensuring operational excellence.

Posted 6/11/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGrafanaJavaJavaScriptKubernetesMicroservicesMySQLPHPPostgresPrometheusSpringSpring BootSpringBoot

About the role

Key responsibilities & impact

As a Senior Engineering Manager, you will serve as a hands-on technology leader and role model within the team.
You will be contributing to the architecture, design and development of software across the studio product to meet both business and technology objectives.
You'll be leading a team that's essential to our engineering organization's success.
Take deep ownership of all aspects of product software engineering, including feature development, production incident management, addressing technical debt, and contributing to technology roadmaps and solution architecture.
Provide strong technical leadership and mentorship to local engineering teams and serve as the go-to expert for engineering leaders on complex technical challenges.
Lead development investigations and conduct deep root cause analyses for production incidents.
Deliver timely resolutions with a focus on speed, quality, and long-term stability.
Communication will be a big part of your role too. You'll be regularly updating senior leadership on your team's progress and the overall health of our systems.

Requirements

What you’ll need

3+ years of Engineering management experience in a product company with direct reports
Proven track record of building and leading high-performing engineering teams
Experience with agile development methodologies and team processes
Strong coaching, mentoring, and performance management skills
Excellent written and verbal communication abilities
10 + years of experience in designing and developing distributed, and scalable systems on a cloud-based platform (GCP, AWS or Azure) in a SaaS company.
Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot.
Highly proficient in a variety of programming languages, including but not limited to Java, PHP, JavaScript or others as required.
Knowledge of database design and optimization (MySQL, PostgreSQL)
Strong Hands-on experience with Kubernetes, CI/CD pipelines and containerized deployment processes
Understanding of web application security principles and best practices
Experience with production incident management and debugging complex issues
Knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.
Experience with library dependency management and upgrade planning
Familiarity with security vulnerability scanning and remediation processes.

Benefits

Comp & perks

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Hard Skills & Tools

engineering managementagile development methodologiescloud-native backend microservicesJavaSpring BootPHPJavaScriptdatabase designKubernetesCI/CD pipelines

Soft Skills

coachingmentoringperformance managementwritten communicationverbal communicationtechnical leadershipproblem-solvingteam leadershipownershiproot cause analysis