Technical Program Engineer
Five9
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudRPAServiceNowSQLVoIP
About the role
- Provide technical support and engineering expertise to PMO-led programs driving automation, standardization, and scalability
- Serve as overflow technical resource for GTM Operations for configuration, automation, and related engineering activities
- Build, configure, and test automation frameworks, templates, and reusable scripts to enable efficiency at scale
- Translate program and project requirements into scalable technical solutions aligned with Five9 product
- Assist in operationalizing PMO-developed processes and services and take technical ownership of select catalog items
- Ensure technical deliverables meet governance, compliance, and program standards
- Provide engineering support for complex or high-priority services under the PMO
- Create and maintain technical documentation, deployment guides, and best practices for PMO-developed solutions
- Mentor teams and stakeholders on how to apply PMO automation and templates effectively
- Partner with Product, Engineering, and GTM teams (Professional Services, Sales, CS, TAM, Support) to understand requirements and provide technical solutions
- Collaborate with Program and Project Managers to align technical work with timelines, milestones, and governance
- Participate in planning and pre-sales discussions when technical expertise is needed to scope PMO-related work
- Monitor adoption and performance of PMO-engineered solutions and recommend enhancements for efficiency
- Provide feedback to product and engineering teams to inform roadmap and future capabilities
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent work
- Minimum 3 years of experience in a technical, engineering, or program- support role within SaaS, Professional Services, or GTM
- Direct experience with configuration of the Five9 Intelligent CX Platform (ICP)
- Strong knowledge of Five9 APIs and CRM integrations (Salesforce, ServiceNow, Dynamics, Zendesk)
- Hands-on experience developing IVR, workflows, and automation frameworks
- Proficiency in scripting, process automation, and configuration of cloud-based platforms
- Experience with AI-assisted IDEs (e.g., Cursor, Copilot), automation frameworks (MCP, RPA, or similar), and prompt engineering with AI agents
- Proficiency in API integration, JSON, and structured data workflows; SQL familiarity
- Working knowledge of GitHub and CI/CD practices for lightweight deployments
- Familiarity with project management practices, including structured methodologies, timelines, and governance
- Strong documentation and communication skills, with the ability to bridge program requirements and technical execution
- Preferred: Experience supporting cross-functional programs spanning multiple GTM functions
- Preferred: Knowledge of SaaS, IaaS, PaaS, networking, CTI, VoIP, IVR, and call center practices
- Preferred: Stakeholder management and change-management mindset
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automation frameworksscriptingprocess automationconfigurationAPI integrationJSONSQLIVR developmentcloud-based platformsFive9 Intelligent CX Platform
Soft skills
communication skillsmentoringstakeholder managementchange managementcollaborationtechnical ownershipfeedback provisiondocumentationproblem-solvingorganizational skills