Senior Technical Product Manager – Scale Tools for Implementation Partners

Five9

Senior Technical Product Manager at Five9 developing partner implementation tooling for cloud contact center software. Owning product strategy and roadmap for partner tools to enhance customer experience.

Posted 6/3/2026full-timePorto • 🇵🇹 PortugalSeniorWebsite

Tech Stack

Tools & technologies

CloudServiceNowSplunk

About the role

Key responsibilities & impact

Roadmap Ownership. Own and evolve the end-to-end partner implementation tooling roadmap - spanning portal capabilities, provisioning and configuration, sandbox environment management, deployment automation frameworks, partner monitoring dashboards, and support escalation tooling - with a clear prioritization rationale tied to measurable reductions in partner delivery cost and cycle time.
Sandbox & Pre-Production Environments. Define the self-service lifecycle for partner sandbox provisioning (request, configure, extend, teardown) and needs to build and test integration scripts required for deployment.
Partner Monitoring & Health. Define partner-facing monitoring and operational health tooling: real-time tenant health dashboards accessible to partner managed services teams, SLA attainment reporting APIs, alert webhook integrations that feed into partner NOC tooling (ServiceNow, PagerDuty).
Product Documentation. Write precise, implementation-ready API design briefs, partner-facing technical documentation standards, and PRDs that distinguish between the tooling Five9 builds and the integration patterns Five9 expects partners to follow.
Metrics & Goals. Define goals and own the metrics that measure partner tooling effectiveness: partner time-to-first-successful-deployment, sandbox-to-production configuration score, support ticket volume per deployment, etc.
Prioritization Rigor. Apply rigorous prioritization frameworks - RICE scoring, MoSCoW tiering, opportunity scoring models - to maintain a defensible, stack-ranked backlog across competing demands from professional services, customer success escalations, enterprise deal requirements, and long-term platform sustainability investments.
Voice of partner. Synthesize voice-of-partner intelligence across the enterprise portfolio: structure and maintain a living repository of pain points, workarounds, and unmet needs, and present quarterly findings to product leadership with supporting data and recommended roadmap adjustments.
Cross-team leadership. Lead cross-functional core team sessions to achieve common goals from concept to development to launch and early customer adoption.

Requirements

What you’ll need

5+ years in technical product management focused on developer tools, partner-facing APIs, platform SDKs, or systems integrator enablement tooling at a B2B SaaS company; you have shipped tooling that external technical users.
Experience in a partner or developer portal product: you have defined the information architecture, access control model, content governance framework, and self-service workflow design for a portal used by external technical users at scale.
Demonstrated fluency in cloud-native platform concepts sufficient to participate meaningfully in technical design reviews, not just read the output.
Track record of managing matrix relationships as a product lead: you have run discovery sessions with architects, presented roadmaps to leaders, and navigated the organizational complexity of review processes.
Familiarity with monitoring and observability tooling: you have defined requirements for partner-facing health dashboards, alert webhook specifications, or SLA reporting APIs that integrate with external NOC platforms such as ServiceNow, PagerDuty, or Splunk.
Experience defining and owning product metrics end-to-end: you know how to instrument a feature for measurement at the time of design, not as an afterthought.
Proficiency writing technical specifications that engineers trust: structured PRDs with explicit data models, API needs, edge-case handling, and acceptance criteria written at a level of detail that reduces back-and-forth.
Understanding of contact center, unified communications, or collaboration applications is a plus.
User focused, self-starter, assertive and result-oriented individual who demonstrates ownership.
Effective communicator with strong interpersonal skills to collaborate with cross-functional teams.
Ability to deal with ambiguity and uncover key objectives to be achieved for the product.

Benefits

Comp & perks

Five9 Shares
Bonus Scheme
10% Flex Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical product managementpartner-facing APIsplatform SDKscloud-native platform conceptsproduct metricstechnical specificationsAPI designintegration scriptsdeployment automation frameworksmonitoring and observability tooling

Soft Skills

cross-team leadershipeffective communicationinterpersonal skillsself-starterassertiveresult-orientedownershipability to deal with ambiguitysynthesizing voice-of-partner intelligencecollaboration