Senior Product Marketing Manager – Voice & Digital Engagement

Five9

Senior Product Marketing Manager focusing on voice and digital engagement at Five9. Requires expertise in contact center technologies and strong GTM execution skills.

Posted 6/1/2026full-time🇺🇸 United StatesSenior💰 $123,500 - $191,100 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

product marketinggo-to-market strategysales enablementcompetitive intelligencecontent creationdemand generationcustomer adoptionmarketing campaignsnarrative developmentcollateral development

Soft Skills

communication skillsverbal skillswritten skillspresentation skillscross-functional collaborationdetail-orientedfast learneradaptabilitystrategic thinkingteamwork

Certifications & Qualifications

Bachelor's degree in BusinessBachelor's degree in Marketing ManagementMBA

Industry Keywords

CXCCaaSAI technology solutionscustomer-facing activitiessales collateralproduct visioncustomer storiesmarket researchcustomer acquisitioncustomer expansion

About the role

Key responsibilities & impact

Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
Competitive Intelligence: As Five9's competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities.
Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.
Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.
Represent Five9 at events, webinars, and other customer-facing activities.

Requirements

What you’ll need

5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
Bachelor's degree in Business or Marketing Management, MBA preferred.
Strong communication skills, including excellent verbal, written, and presentation skills.
Adept at working cross-functionally.
Fast learner, detail-oriented, and must enjoy fast-paced work environments.

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.