Enterprise Solution Consultant – AI Agents SME

Five9

Solution Consultant driving solution discovery and design of Five9’s AI Agents Solutions. Collaborating on sales proposals and providing pre-sales support to sellers.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,900 - $218,200 per yearWebsite

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
Translate customer business needs/outcomes to technical solutions
Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
Educate, enable, and empower Five9 direct and indirect sellers
Deliver customized solution demonstrations & presentations
Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with specific sales and/or services opportunity requirements
Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office

Requirements

What you’ll need

5+ Years
Business acumen, with an engineering mindset
Contact Center/Customer Experience industry experience a plus
Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
Enterprise architecture design
Education - Bachelor's or Equivalent Experience Preferred
Extensive on-site and web-based Executive level presentation experience and associated skills
Proven record of successful solution selling
High degree of self-motivation.

Benefits

Comp & perks

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems integrationAPIsSOAPRESTVoice AI productsDigital AI productsAI AgentsChatbotsInteractive Voice Assistantsenterprise architecture design

Soft Skills

business acumenengineering mindsetverbal communicationwritten communicationpresentation skillscustomer relationship managementself-motivationsolution sellingteam process improvementcross-team collaboration