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About the role
Key responsibilities & impact- Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts.
- Manage a small team, providing coaching, workload prioritization, and performance guidance.
- Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments.
- Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.
- Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
- Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
- Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval.
- Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.
Requirements
What you’ll need- 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.
- Deep hands‑on experience administering ICM tools
- Strong working knowledge of CRM and bookings systems.
- Experience supporting SOX‑controlled commission processes in a public company environment.
- Advanced Excel skills and strong financial reconciliation capabilities.
- Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.
Benefits
Comp & perks- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICM tools administrationcommission process managementcalculation validationvariance analysisfinancial reconciliationExcelcommission model designcompensation accountingsales commissionsquota management
Soft Skills
leadershipcoachingworkload prioritizationperformance guidancecross-functional collaborationproblem-solvingcommunicationescalation managementteam managementorganizational skills