Workforce Engagement Management Project Manager

Five9

Project Manager for Workforce Engagement Management at Five9, coordinating projects and enhancing operational efficiency for customer satisfaction. Leading process improvements and managing cross-functional collaborations.

Posted 5/22/2026full-timeManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and manage WEM implementation projects from initiation through completion.
Partner with customers, consultants, trainers, and internal stakeholders to ensure projects remain on track, within scope, and aligned to customer expectations.
Manage timelines, milestones, dependencies, risks, and action items throughout the project lifecycle.
Facilitate effective communication between cross-functional teams and customers.
Support customer escalations and help drive timely resolution paths.
Ensure smooth project handoff processes between Sales, Project Management, Consulting, Training, and Support teams.
Maintain project documentation, status updates, and delivery tracking within PSA, Monday.com, and other internal systems.
Drive continuous improvement initiatives focused on delivery efficiency, forecasting accuracy, documentation quality, and operational consistency.
Identify opportunities to improve resource allocation visibility, project tracking, utilization reporting, and delivery workflows.
Assist with operational reporting, forecasting analysis, and delivery metrics tracking.
Support the development and maintenance of scalable operational processes, templates, and best practices.
Partner with leadership to improve forecasting discipline, delivery governance, and project execution standards.
Analyze trends, operational gaps, and recurring challenges to recommend process improvements and scalable solutions.
Help improve training audit processes, documentation standards, and internal operational readiness.
Contribute to strategic initiatives focused on accelerating implementations and improving customer experience outcomes.
Support story-driven and customer-centric delivery approaches across consulting services.

Requirements

What you’ll need

2+ years of experience in project coordination, project management, operations analysis, process improvement, or related roles.
Strong organizational, analytical, and problem-solving skills.
Excellent written, verbal, and presentation communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail with a focus on execution accuracy and operational consistency.
Experience improving processes, workflows, or operational efficiencies.
Ability to work independently while collaborating effectively across teams.
Strong customer-facing communication and relationship management skills.
Comfortable learning new technologies and communicating concepts at a high level.
Prior contact center, WEM, or Professional Services experience preferred.

Benefits

Comp & perks

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

ATS Keywords

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Hard Skills & Tools

project coordinationproject managementoperations analysisprocess improvementresource allocationoperational reportingforecasting analysisdelivery metrics trackingdocumentation standardsworkflow improvement

Soft Skills

organizational skillsanalytical skillsproblem-solving skillscommunication skillsattention to detailcollaborationrelationship managementtime managementcustomer-centric approachadaptability