Provisioning Engineer

Five9

Provisioning Engineer managing telecom resource allocation and customer service requests at Five9. Collaborating with multiple teams to ensure efficient provisioning of services.

Posted 5/22/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;
Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;
Interact with carriers in order to troubleshoot routing issues with phone numbers;
Work closely with Operations teams to deliver the complex customers’ features and requests
Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests;
Follow up on pending cases and escalations;
Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support;
Monitor for status updates, update corresponding tickets
Provide updates to customers and internal teams
Ensure exceptional customer service to both internal and external customers

Requirements

What you’ll need

Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles
Accountability and positive team attitude
Readiness to do repetitive work with accuracy and attention to details;
Ability to multitask while getting things done;
Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
Basic knowledge of UNIX/Linux command line interface;
Experience working via ticketing systems
Excellent verbal and written English communication skills

Benefits

Comp & perks

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PSTNIP-telephonySaaS solutionsUNIXLinuxticketing systems

Soft Skills

accountabilityteam attitudeattention to detailmultitaskingcustomer servicecommunication