Five9

Senior DevOps Engineer

Five9

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $90,000 - $250,300 per year

Job Level

About the role

  • Designing, implementing, and maintaining the build and release pipelines for software applications.
  • Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
  • Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
  • Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
  • Participate in incident response, debugging, and root cause analysis for production issues.
  • Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.
  • Document designs, operational procedures, and troubleshooting guides clearly and effectively.

Requirements

  • 5-7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity).
  • 3+ years of experience with version control systems (e.g., GitLab, GitHub or similar).
  • Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab).
  • Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar).
  • Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker.
  • Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts.
  • Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting.
  • Excellent problem-solving, analytical, and collaboration skills.
  • Strong written and verbal communication skills.
  • BS in Computer Science or equivalent practical experience.
Benefits
  • Health, dental, and vision coverage, beginning on the first day of employment.
  • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Short & Long-Term Disability.
  • Basic Life Insurance.
  • 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DevOpsCI/CDbuild automationinfrastructure as codeTerraformAnsiblePythonBashKubernetesDocker
Soft Skills
problem-solvinganalytical skillscollaborationcommunication
Certifications
BS in Computer Science