Five9

AI Automation Engineer

Five9

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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Tech Stack

CloudServiceNowVoIP

About the role

  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.
  • Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
  • Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.).
  • Provide customers with configuration advice and problem resolution on Five9 product.
  • Consulting engagements.
  • Effectively and succinctly communicate with both internal and external stakeholders.
  • Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
  • Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Requirements

  • Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
  • Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
  • Has good verbal and written communication skills (English)
  • Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
  • Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
Benefits
  • Five9 Shares
  • Bonus Scheme
  • 10% Flex Benefit
  • Meal Allowance
  • Medical Insurance
  • Life Insurance
  • 25 day Annual Leave + Public Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Five9 platformCloud computingTelephonySaaSVoIPIVRCall CenterDigital EngagementEmailChat
Soft Skills
communicationleadershipproblem resolutionrequirements gatheringconsultingstakeholder engagementtechnical advisingdocumentationcustomer engagementknowledge transfer