Manager, Learning and Development
Five9
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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About the role
- Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization.
- Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives.
- Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design.
- Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency.
- Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments.
- Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions.
- Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements.
- Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.
- Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience.
- Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.
- Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions.
- Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.
Requirements
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
- Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
- Leadership and team management experience, with the ability to inspire and develop a high-performing team
- Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
- Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others
- Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees.
- Strategic thinker with the ability to align learning initiatives with business objectives
- Strong project management skills, including the ability to manage multiple initiatives simultaneously
- Analytical mindset to assess training effectiveness and make data-driven improvements
- Professional certifications in training and development, instructional design, or related areas are a plus
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designadult learning principlestraining delivery techniquesproject managementdata analysisprogram evaluationleadership development programse-learning solutionslearning needs assessmentskill gap analysis
Soft Skills
communicationinterpersonal skillsteam managementstrategic thinkingcollaborationcoachinginspirationcontinuous improvementrelationship buildingknowledge sharing
Certifications
professional certifications in training and developmentcertifications in instructional design