Five9

Procurement Contract Manager

Five9

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $65,100 - $181,400 per year

About the role

  • Lead the drafting, review, redlining, and negotiation of a wide range of commercial agreements, including NDAs, Master Service Agreements (MSAs), Statements of Work (SOWs), DPAs (Data Processing Agreement) and related amendments.
  • Partner with business stakeholders to define sourcing requirements, develop procurement strategies, and ensure alignment with business objectives and timelines.
  • Own and drive commercial negotiations with suppliers to secure optimal pricing, payment terms, service levels, delivery schedules, and contractual protections.
  • Experience negotiating SaaS, Data Center, AI, Hardware, and Contingent Services contracts. History of stellar cost saving achievement.
  • Collaborate with Legal, Compliance, and Infosec to ensure agreements meet operational, financial, security, privacy, and compliance requirements.
  • Ensure procurement activities and contracts adhere to internal policies and applicable federal and state requirements; proactively identify and mitigate contractual and supplier risks.
  • Maintain accurate documentation of contract activity, approvals, negotiation positions, and final terms to support audit readiness and ongoing contract administration.
  • Support supplier onboarding and relationship management; measure and monitor supplier performance against contract SLAs/metrics and initiate corrective actions when needed.
  • Contribute to departmental goals by identifying sourcing opportunities and driving measurable cost savings and value improvements through competitive sourcing and effective negotiation.
  • Support resolution of contractual disputes and supplier performance issues, ensuring clear remedies, escalation paths, and appropriate stakeholder alignment.

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field (advanced degree preferred).
  • 5–10 years of experience in procurement, strategic sourcing, contract management, or a related commercial function within a medium to large organization.
  • Strong proficiency drafting, reviewing, and negotiating complex commercial agreements and managing risk in a procurement environment.
  • Demonstrated success leading commercial negotiations with suppliers and influencing outcomes across cost, terms, and service delivery.
  • Experience supporting SaaS and/or technology procurement is strongly preferred.
  • Strong analytical skills with the ability to evaluate data, benchmark pricing, and identify sourcing opportunities and trade-offs.
  • Excellent written and verbal communication skills; ability to use tact and diplomacy with stakeholders at all levels and with external suppliers.
  • Comfortable operating in a fast-paced, dynamic environment with competing priorities and tight deadlines.
  • Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting.
Benefits
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementnegotiationprocurement strategiescommercial agreementsSaaS contractsdata center contractsAI contractshardware contractscontingent services contractsrisk management
Soft skills
analytical skillswritten communicationverbal communicationinfluencing outcomestact and diplomacyself-drivenaccountabilitytrustworthinessindependenceadaptability