Design and implement comprehensive dashboards covering OS/platform level monitoring and application-level monitoring.
Establish and maintain SLIs, SLOs, and error budgets for the service.
Build alerting systems and performance monitoring to proactively identify and resolve issues.
Participate in on-call rotations and lead incident response efforts, including post-mortem analysis and remediation.
Maintain continuous integration and deployment pipelines.
Develop and maintain infrastructure using tools like Terraform, Ansible, or similar.
Automate system configuration and ensure consistency across environments.
Ensure security scanning systems are in place and review escalated vulnerabilities.
Monitor and optimize cloud resource usage and costs.

Requirements

3+ years managing large-scale production environments.
Comfortable with 24/7 on-call responsibilities and incident response.
Strong Linux/Unix system administration skills.
Understanding of TCP/IP, DNS, load balancing, and network security.
Experience with SQL and NoSQL databases in production environments.
Proficiency in at least two programming languages: Python, Shell, PHP, Java, or similar.
Experience with one of AWS, GCP, or Azure infrastructure and services.
Hands-on experience with Docker, Kubernetes, and container orchestration.
Experience with Prometheus, Grafana, ELK stack, or similar tools.
Proficiency with Terraform, CloudFormation, or similar tools.
Expert-level Git usage and collaborative development practices.
Experience defining and maintaining service level objectives.
Understanding of error budget concepts and implementation.
Track record of identifying and eliminating repetitive manual work.
Experience with performance testing and capacity management.
Bachelor's degree in Computer Science, Engineering, or equivalent experience.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

LinuxUnixTCP/IPDNSload balancingnetwork securitySQLNoSQLPythonShell

incident responsepost-mortem analysisproblem-solvingcollaborative development

Bachelor's degree in Computer ScienceBachelor's degree in Engineering