Five9

Associate Solution Consultant – Tech Alliances

Five9

full-time

Posted on:

Location Type: Hybrid

Location: San Ramon • California • 🇺🇸 United States

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Salary

💰 $48,300 - $112,300 per year

Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions.
  • Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies.
  • Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases.
  • Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions.
  • Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations.
  • Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms.
  • Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use.
  • Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources.
  • Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices.

Requirements

  • 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome).
  • Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role).
  • A demonstrated ability to handle hard work and a steep learning curve. You’re comfortable digging into documentation, troubleshooting, and figuring things out.
  • Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems.
  • You should be comfortable presenting, listening, and “reading the room,” while also thinking deeply about technical details. This is a rare combination.
  • Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly.
  • A creative mindset with a passion for explaining “how things work” through demos, diagrams, presentations, and recorded content.
  • Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences.
  • Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos).
  • Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders.
  • BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience.
Benefits
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowSalesforceAPIsworkflowsautomationcontact center best practicessolution designtechnical troubleshootingintegrationvideo production
Soft skills
technical acumenpresentation skillscommunicationpeople skillscreativityorganizationcollaborationproblem-solvingadaptabilityrapport building
Certifications
ServiceNow University coursesSalesforce certifications