Five9

Associate Solution Consultant – Channel Partners

Five9

full-time

Posted on:

Location Type: Hybrid

Location: 🇺🇸 United States

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Salary

💰 $48,300 - $112,300 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Support partner sales cycles as the key technical advisor for Five9 contact center solutions, primarily through our largest and most productive resell partners.
  • Help partners and prospects understand what’s possible on the Five9 platform, including core capabilities, configuration options, and common usage patterns.
  • Learn and then train partners on new Five9 products and features.
  • Deliver engaging demos and presentations that clearly communicate the value of Five9’s CCaaS product suite to both technical and non-technical audiences.
  • Assist with proof-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes.
  • Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure Five9 solutions.
  • Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions.
  • Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most experienced Sr. SCs in the industry and applying that learning in live partner opportunities.

Requirements

  • A positive, “can-do” attitude and a strong willingness to learn, take feedback, and apply direction quickly.
  • Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving.
  • Ability to communicate complex technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives.
  • Strong collaboration skills and a team-first mindset; you enjoy working cross-functionally with sales, operations, product, and services.
  • Confidence in explaining technology once you’ve learned it, and comfort engaging with knowledgeable, experienced partner and customer teams.
  • Great organizational skills and the ability to absorb new concepts, tools, and product capabilities quickly.
  • BA/BS degree or equivalent work experience.
  • Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus, but not required. Curiosity and the drive to learn are essential.
  • Willingness to travel for face-to-face partner meetings and events, along with Five9 events.
  • Work with other Five9 teams to help educate and support your assigned partners to become more knowledgeable around Five9 solutions.
Benefits
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CCaaSAPIscloud applicationstelecommunicationsnetworking
Soft skills
positive attitudewillingness to learncustomer-facing workpresentation skillscollaborative problem-solvingcommunication skillscollaboration skillsorganizational skills
Certifications
BA/BS degree