Solutions Engineer

• Network and Telecom Troubleshooting: Utilize advanced diagnostic tools, including Wireshark, LogicMonitor, Razor, Empirix, Netscore, ThousandEyes, and Looker, to identify and resolve complex network and telecom issues.
• Data Analysis: Leverage data analytics platforms such as Salesforce and Domo to interpret network and telecom data, identify patterns, and recommend performance improvements.
• Findings Presentation: Translate technical findings into actionable insights and deliver presentations to management, offering clear and impactful recommendations.
• Internal Escalation Support: Manage and resolve internal escalation calls from cross-departmental teams, delivering prompt and effective solutions to advanced technical challenges.
• Root Cause Analysis: Examine escalation trends and root causes to identify process improvement opportunities, reduce recurring issues, and optimize overall network and telecom performance.
• Cross-Functional Collaboration: Partner with diverse teams to address technical issues, implement strategic improvements, and share best practices for knowledge enhancement.

Technical Solutions Specialist – Network/Telecoms

Solution Engineer – Hypercare Team

Integrations Engineer