Manager

• Define and implement release schedules, ensuring that deadlines and business needs are met.
• Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time.
• Oversee the full release lifecycle, from planning and development to deployment and post-release support.
• Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact.
• Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle.
• Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies.
• Address issues during the release process, providing timely resolutions to minimize disruptions to the business.
• Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support.
• Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned.
• Provide regular updates on the status of releases and the impact of upcoming changes to business operations.
• Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction.
• Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers.
• Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions.
• Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices.
• Oversee version control and configuration management processes to maintain consistency and traceability across releases.
• Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline.
• Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability.

Delivery Manager

Associate General Manager

Innovation Advisory Manager