Call Center Agent
Five Star Franchising
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Answer customer calls regarding billing issues
- Maintain professionalism with clients
- Update customer information in the database
- Identify and escalate priority issues
- Confirm, plan, and route appointments
- Enter customer leads with accurate information
- Resolve scheduling issues or concerns
- Answer inbound calls from lead generation channels
- Initiate outbound calls for digital advertising sales
- Serve as a point of contact for potential customers
Requirements
- Excellent communication skills
- Customer service orientation
- Ability to manage multiple tasks
- Strong attention to detail
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillscustomer service orientationability to manage multiple tasksstrong attention to detail