Lead hands-on execution of customer onboarding activities from discovery through go-live and hypercare
Act as the claims SME during onboarding, guiding decisions on workflows, roles, rules, and configuration
Configure claims workflows, rules, roles, and platform settings aligned to customer operating models
Support end-to-end implementation, including UAT and post-go-live stabilisation
Partner closely with the Integration Specialist on integration design and delivery
Translate claims workflows and business requirements into clear integration and data mapping inputs
Define data mappings and transformation rules for migrations from a claims perspective
Support data validation, reconciliation, and UAT cycles to ensure business outcomes are met
Run detailed discovery sessions focused on claims operations and GI / P&C requirements
Document functional requirements, workflows, and acceptance criteria
Identify gaps between customer claims processes and platform capabilities
Support change requests where scope adjustments are required
Translate business requirements into functional designs, specifications, user stories, and acceptance criteria
Partner with the Head of Delivery Australia on planning, sequencing, and delivery risk management
Collaborate with Professional Services and PRND (Product, Research & Development) teams during onboarding
Support testing, defect triage, and issue resolution
Contribute to onboarding standards, templates, and playbooks
Support QA activities by validating functional outcomes during UAT and post-go-live.

Requirements

5+ years’ experience in onboarding, implementation, business analysis, or claims systems roles
Strong domain expertise in General Insurance (GI) / Property & Casualty (P&C) claims
Deep understanding of claims workflows, data structures, and operating models
Experience working with SaaS platforms and cloud-based systems
Working knowledge of APIs, integrations, and data flows (ability to partner effectively with technical specialists)
Experience supporting data migration and UAT from a business perspective
Strong documentation and stakeholder communication skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims workflowsdata mappingdata validationUATdata migrationintegration designconfigurationbusiness analysisfunctional designacceptance criteria

Soft Skills

stakeholder communicationdocumentationcollaborationrisk managementproblem-solvingchange managementleadershiporganizational skillsattention to detailfacilitation