Network Engineer

Five Nines

Network Engineer providing escalation support for client systems in various environments. Diagnose complex technical issues and maintain high customer satisfaction in a rapidly growing midwestern company.

Posted 5/1/2026full-timeLincoln • Montana, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudVoIP

About the role

Key responsibilities & impact

Act as the final point of escalation for technical issues related to systems and servers.
Diagnose, troubleshoot, and resolve complex technical issues involving server infrastructure, operating systems, and related services.
Provide expert-level support for virtualization and cloud environments.
Responsible for entering or updating service tickets and time and expenses in ConnectWise as it occurs
Actively participate in disaster recovery and 911 situations relating to client systems and servers
Provide the highest level of customer service, perception, and satisfaction
Work through a daily schedule in ConnectWise of on-going ticket review
Update tickets regularly and keep the customer and or team informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
Work with vendors as needed
Work with the Service Team Leads to ensure client requests are prioritized appropriately. Provide updates as necessary
Provide guidance to Field Service Team Engineers on system solutions
Maintain internal tools with system updates as necessary
Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Maintain proactive work each month to keep systems updated
Create and maintain internal documentation
Serve as an SME and facilitate training as requested
Help create internal processes, define standards, and implement best practices
Serve on internal committees and task force as requested

Requirements

What you’ll need

Associate’s or Bachelor’s Degree in Information Technology or relevant work experience
Major industry certification (CCNA/CCNP, Fortinet, Palo Alto, etc.) is desired or relevant work experience
5 years of experience in related role
2 years of previous customer service experience
2 years of IT MSP experience
Expert understanding of Microsoft Windows OS and Azure
Minimum of 3 years’ experience with Cisco, Meraki and/or Fortinet
Demonstrated ability to troubleshoot a variety of network issues
Strong written and verbal communication skills are essential to provide high-level customer service
Self-motivated with the ability to multi-task while working in a fast-paced environment.
Basic knowledge of Windows Server 2019/2016
VoIP experience
Experience with Meraki networks and Aruba Wifi surveying and planning

Benefits

Comp & perks

Competitive salary
Full health care benefits options including health, dental, vision, and disability
401K plan with company match
Unlimited PTO
Flexible work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingserver infrastructurevirtualizationcloud environmentsMicrosoft Windows OSAzureCiscoMerakiFortinetWindows Server 2019

Soft Skills

customer servicecommunicationself-motivatedmulti-taskingteam collaborationproblem-solvingdocumentationtraining facilitationprocess creationbest practices implementation

Certifications

Associate’s DegreeBachelor’s DegreeCCNACCNPFortinet certificationPalo Alto certification