Five Nines

Marketing

• Own marketing execution at a fast-growing tech company — campaigns, content, demand gen, and events
• Lead and develop a team of marketing professionals, building their skills alongside your own
• Turn the company’s strategic priorities into real programs with measurable results and a clear owner: you
• Build a content engine that keeps Five Nines top-of-mind with our ideal clients
• Enable the sales team with the materials they need to win — and get credit for the pipeline it drives
• Work in a HubSpot-centered environment with access to modern tools and AI-powered workflows
• Be part of a company where marketing is seen as business-critical, not a support function

Marketing Manager

Network Engineer

• Act as the final point of escalation for technical issues related to systems and servers.
• Diagnose, troubleshoot, and resolve complex technical issues involving server infrastructure, operating systems, and related services.
• Provide expert-level support for virtualization and cloud environments.
• Responsible for entering or updating service tickets and time and expenses in ConnectWise as it occurs
• Actively participate in disaster recovery and 911 situations relating to client systems and servers
• Provide the highest level of customer service, perception, and satisfaction
• Work through a daily schedule in ConnectWise of on-going ticket review
• Update tickets regularly and keep the customer and or team informed, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Work with vendors as needed
• Work with the Service Team Leads to ensure client requests are prioritized appropriately. Provide updates as necessary
• Provide guidance to Field Service Team Engineers on system solutions
• Maintain internal tools with system updates as necessary
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Maintain proactive work each month to keep systems updated
• Create and maintain internal documentation
• Serve as an SME and facilitate training as requested
• Help create internal processes, define standards, and implement best practices
• Serve on internal committees and task force as requested

Engineer

• Work with a team of engineers that are insanely smart and good at what they do
• Learn and grow in your breadth of knowledge in IT
• Have complete ownership of your client portfolios by maintaining the integrity of their technology environment and fostering strong relationships with the client team