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About the role
Key responsibilities & impact- The mission will be to independently structure and lead the mapping, optimization and transition (Change Management) of business processes, system flows and analytical datasets across a portfolio of critical digital transformation and IT projects.
- The candidate will play a leading role in translating operational and systems complexity into seamless solutions, as well as designing and managing the change strategy to mitigate operational and cultural resistance, maximizing adoption and engagement of bank employees and end customers.
- Lead workshops, co-creation sessions, interviews with technical and business leaders, and executive presentations with independence and ownership.
- Ensure that improvements and processes follow best practices in registry and master data governance (Cadastro), data governance and compliance, defining KPIs for operational efficiency and KPIs for adoption/success of the implemented change.
Requirements
What you’ll need- Solid professional experience leading the mapping of highly complex processes (BPMN/Bizagi) and governance of systems, data and business rules.
- Strong track record in project management (traditional and agile methodologies).
- Excellent synthesis and communication skills, capable of translating technical IT documentation clearly for business, compliance and legal teams.
- Extremely high level of ownership, proactivity and autonomy to lead meetings and drive solutions without constant supervision.
- Commitment, ownership and autonomy: action-oriented mindset and rigorous self-management, taking initiative to remove organizational blockers.
- Holistic and systemic view: understanding the end-to-end impact that a system change has on people, processes and data.
- Communication, influence and facilitation: ability to orchestrate and engage technical and business stakeholders in support of change.
- Emotional intelligence and empathy: ability to manage the natural resistance that arises from transitions in corporate processes and systems.
Benefits
Comp & perks- Meal and food vouchers (Swile)
- Flexible home-office allowance (Swile)
- Up to 100% coverage for Health and Dental plans
- Group life insurance
- Remote work
- Mental health coverage - online and in-person psychotherapy
- Support for certifications and courses
- Tuition assistance/partnership for postgraduate and MBA programs (ESALQ/USP)
- Partnerships with language schools
- Partnerships with gyms and wellness apps (Wellhub)
- Internal talks and discussion circles
- Referral bonus
- Happy hours
- Gifts on special occasions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Process MappingData GovernanceProject ManagementKPI DefinitionAnalytical Dataset Management
Soft Skills
Communication SkillsEmotional IntelligenceInfluenceFacilitationProactivity