Customer Success Manager

Fitt City

Customer Success Manager at a healthtech firm managing B2B partnerships. Focused on onboarding, retention, and operational efficiency across the customer lifecycle.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the full partner lifecycle: onboarding, adoption, engagement, renewal, and expansion
Serve as the primary point of contact and trusted advisor for B2B partners
Lead regular check-ins and quarterly business reviews (QBRs) to align on goals, KPIs, and value delivered
Develop and monitor customer health metrics; proactively identify and mitigate risk
Drive retention and expansion through strong relationship management and performance insights
Track account performance and communicate key trends and opportunities to leadership
Manage and provide oversight to an offshore resource supporting partner operations and customer support
Maintain clean account documentation, success plans, and internal trackers
Build scalable playbooks, templates, and processes to improve efficiency and consistency
Partner with Product, Operations, Marketing, and Clinical teams to resolve issues and improve the customer experience
Share customer feedback internally and advocate for improvements that drive retention and growth
Support development of partner-facing enablement and marketing resources (e.g., onboarding materials, training decks, case studies)

Requirements

What you’ll need

3–5+ years in Customer Success, Account Management, or a related role
Experience managing B2B accounts with structured QBRs and executive stakeholders
Strong analytical skills with experience using CRMs and reporting tools (e.g., HubSpot, Salesforce, Looker, Zoho)
Excellent communication and stakeholder management skills
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable operating in a fast-paced, ambiguous startup environment

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementB2B account managementanalytical skillsreporting toolsQBRsrisk mitigationperformance insightsdocumentation managementprocess improvement

Soft Skills

communication skillsstakeholder managementorganizational skillsattention to detailrelationship managementmulti-taskingadvocacycollaborationproblem-solvingadaptability