Fitronics

Field Services Engineer

Fitronics

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £30,000 - £35,000 per year

About the role

  • Install, configure, and test hardware systems, including people counting sensors and peripherals.
  • Conduct site surveys to assess requirements for safe and efficient installations.
  • Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
  • Carry out scheduled maintenance and system upgrades.
  • Maintain accurate documentation of all service activities, including reports and timesheets.
  • Liaise with internal teams to coordinate project timelines and resolve escalations.
  • Ensure compliance with company standards and health & safety regulations during all field activities.
  • Represent the company professionally, delivering timely and courteous service.
  • Participate in weekend on-call rotation for remote support.

Requirements

  • Experience in a field-based technical support or installation role and working at heights.
  • Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
  • Proficiency in Microsoft Windows environments and MS Office Suite.
  • Ability to identify, troubleshoot and repair hardware issues.
  • Excellent planning and organisational skills; ability to manage multiple priorities.
  • Strong communication and interpersonal skills for effective client interaction.
  • Problem-solving mindset with the ability to make sound decisions under pressure.
  • Personal Attributes: Self-motivated with a proactive, 'can-do' attitude.
  • Highly organised and adaptable to changing priorities.
  • Calm and confident under pressure.
  • Strong team player with a focus on collaboration and relationship building.
  • Commitment to continuous learning and professional development.
  • Prepared to work out of hours as required.
  • Other desirable but not essential experience: Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
  • Experience within the heritage sector and listed buildings advantageous.
Benefits
  • 25 days annual leave
  • 10 days rolling sick plan, including extended illness pay
  • Pension 5% EE and 5% ER
  • Life Assurance 4x base salary
  • Private Health Insurance
  • Cashplan
  • Option to join the CSI Employee Share Purchase Scheme
  • Personal Travel Insurance
  • Cycle to Work scheme
  • Electric/Hybrid Vehicle scheme
  • Discounted gym membership
  • Discounted high street retailer scheme
  • Employee funded benefits, such as dental insurance, will writing services etc.
  • Internal Learning & Development programmes
  • Internal Mentor programme
  • Employee Assistance Program (EAP) and Mental Health First Aiders to support you
  • Jonas Europe & Jonas Global networking events (GROW, JSA).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hardware installationtechnical supporttroubleshootingIP networksWi-Fi technologiessystem upgradessite surveysdiagnosing technical issuesmaintenancedocumentation
Soft skills
planningorganisational skillscommunicationinterpersonal skillsproblem-solvingself-motivatedadaptabilityteam playercollaborationrelationship building
Certifications
IPAFCSCSPASMA