FIT Solutions, LLC

Integration and Automation Developer

FIT Solutions, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇿🇦 South Africa

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Job Level

Mid-LevelSenior

Tech Stack

AzureITSMKafkaRabbitMQServiceNowSFDCSOAPSQL

About the role

  • Design, build, and maintain solutions that connect our customers’ systems and automate their business processes.
  • Turn customer requests and internal ideas into reliable, well-documented workflows that our operations teams can support.
  • Collaborate with account managers, project managers, and customers to gather and clarify automation requirements.
  • Translate business requirements into technical designs, mapping data flows, API calls, and process logic.
  • Develop proof-of-concepts (POCs) and demos to showcase automation ideas to customers.
  • Deliver production-ready automations, including documentation and knowledge transfer to support teams.
  • Hands-on experience designing, developing, and maintaining ServiceNow applications.
  • Proficiency with ServiceNow modules such as ITSM, ITOM, CMDB, Incident, Problem, Change, Knowledge, and Service Catalog.
  • Strong integration skills using REST/SOAP APIs, MID Server, web services, and data imports to connect ServiceNow with external systems.

Requirements

  • 3+ years of experience in software development, systems integration, or automation engineering.
  • Hands-on experience with one or more integration/automation platforms, such as: n8n, MuleSoft, Zapier, Make/Integromat, Boomi, etc.
  • Practical experience integrating with Salesforce (SFDC) via APIs, middleware, or native tools.
  • Strong understanding of RESTful APIs, webhooks, and JSON/XML.
  • Experience working with relational databases and writing basic SQL queries.
  • Familiarity with source control (Git), branching strategies, and basic CI/CD concepts.
  • Ability to gather and interpret business requirements and translate them into technical solutions.
  • Strong troubleshooting skills and the ability to debug complex data and workflow issues.
  • Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
  • Strong analytical and problem-solving skills to diagnose and resolve issues efficiently and optimize automation and integration processes.
  • Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.
  • Experience working in a Managed Service Provider (MSP) or IT services environment.
  • Experience integrating common MSP tools, such as: PSA (ConnectWise, Autotask, etc.) RMM platforms, ITSM/ticketing systems, monitoring tools.
  • Salesforce certifications (e.g., Platform Developer I/II, Administrator, Integration Architecture Designer) are a plus.
  • Experience with message queues and event-driven architectures (e.g., RabbitMQ, Kafka, Azure Service Bus).
  • Familiarity with security best practices (e.g., least privilege, secrets management, encryption in transit/at rest).
  • Experience documenting APIs, workflows, and integration architectures using diagrams and written standards.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowREST APIsSOAP APIsSQLn8nMuleSoftZapierMake/IntegromatBoomiJSON/XML
Soft skills
troubleshootinganalytical skillsproblem-solvingcommunicationinterpersonal skillscollaborationbusiness requirements interpretationdocumentationknowledge transferjudgment
Certifications
Salesforce Platform Developer ISalesforce Platform Developer IISalesforce AdministratorSalesforce Integration Architecture Designer