Fish & Richardson P.C.

Client Services Operations Specialist

Fish & Richardson P.C.

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Salary

💰 $23 - $33 per hour

Job Level

Junior

About the role

  • Accurately and timely update the firm database(s) for all clients in accordance with firm process guidelines.
  • Update and maintain team sites and systems regarding billing, collections, and estimates requirements.
  • Build strong partnerships with other departments within the firm to align to our internal policies and procedures.
  • Manage and enforce outside counsel guidelines and oversee related education, implementation, and enforcement.
  • Lead routine outside counsel guideline audit.
  • Assist in development and support of testing scripts and technical documentation of the department’s workflow and processes.
  • Ensuring accurate documentation, setup, and management of client invoicing and collections.

Requirements

  • Bachelor’s degree in business administration or closely related field preferred, or equivalent combination of technical training and experience.
  • 1+ years experience in client or customer service is required.
  • Technical orientation including proficiency with Microsoft Excel, Word, and Outlook.
  • Strong interpersonal and communication skills to communicate effectively, both orally and in writing, in a professional manner when dealing with all levels of legal, management, and support staff.
  • Ability to learn fast and multi-task effectively while staying organized and maintaining work quality.
  • Ability and drive to identify knowledge gaps and willingness to ask questions.
  • Acute attention to details and work product.
Benefits
  • Comprehensive medical and dental coverage
  • Generous paid time off
  • Tuition reimbursement
  • Retirement and profit sharing plans with employer contribution
  • Family-friendly atmosphere with back-up child care
  • Health and wellness initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client invoicingcollections managementtechnical documentationtesting scripts development
Soft Skills
interpersonal skillscommunication skillsorganizational skillsattention to detailability to multi-taskability to learn quicklyproblem-solving skills
Certifications
Bachelor’s degree in business administration