Client Services Operations Specialist

Fish & Richardson P.C.

Client Services Operations Specialist in a global IP law firm updating client databases and managing billing systems. Collaborating across departments to ensure compliance with internal policies.

Posted 4/15/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJunior💰 $23 - $33 per hourWebsite

About the role

Key responsibilities & impact

Accurately and timely update the firm database(s) for all clients in accordance with firm process guidelines.
Update and maintain team sites and systems regarding billing, collections, and estimates requirements.
Build strong partnerships with other departments within the firm to align to our internal policies and procedures.
Manage and enforce outside counsel guidelines and oversee related education, implementation, and enforcement.
Lead routine outside counsel guideline audit.
Assist in development and support of testing scripts and technical documentation of the department’s workflow and processes.
Ensuring accurate documentation, setup, and management of client invoicing and collections.

Requirements

What you’ll need

Bachelor’s degree in business administration or closely related field preferred, or equivalent combination of technical training and experience.
1+ years experience in client or customer service is required.
Technical orientation including proficiency with Microsoft Excel, Word, and Outlook.
Strong interpersonal and communication skills to communicate effectively, both orally and in writing, in a professional manner when dealing with all levels of legal, management, and support staff.
Ability to learn fast and multi-task effectively while staying organized and maintaining work quality.
Ability and drive to identify knowledge gaps and willingness to ask questions.
Acute attention to details and work product.

Benefits

Comp & perks

Comprehensive medical and dental coverage
Generous paid time off
Tuition reimbursement
Retirement and profit sharing plans with employer contribution
Family-friendly atmosphere with back-up child care
Health and wellness initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client invoicingcollections managementtechnical documentationtesting scripts development

Soft Skills

interpersonal skillscommunication skillsorganizational skillsattention to detailability to multi-taskability to learn quicklyproblem-solving skills

Certifications

Bachelor’s degree in business administration